Shipping & Returns
We aim to despatch all orders within two working days, however during busy periods please allow up to seven days for delivery. Delivery charges for UK MAINLAND ONLY, DELIVERY TO SCOTTISH HIGHLANDS AND ISLANDS, REPUBLIC OF IRELAND ETC WILL INCUR ADDITIONAL CHARGES, PLEASE CONTACT US FOR AN ACCURATE SHIPPING PRICE .
UK Mainland shipping prices are as follows:
- All orders up to £40 – £6.50
- All orders up to £80 – £7.00
- All orders up to £150 – £7.95
- All orders over £150 – Free
- Collection orders FOC by appointment only
PARCELS OVER 2KGS TO NORTHERN IRELAND MAY ALSO INCUR ADDITIONAL CHARGES.
IN ALL INSTANCES PLEASE CONTACT US BEFORE PLACING YOUR ORDER.
Goods may be returned unopened and unused within 7 days at the buyers expense, however refunds are subject to a 20% re-stocking fee.
DVDs are non-returnable unless proven to be faulty, in which case a replacement will be issued.
Any faulty or damaged goods must be reported within 48 hours and must be returned with it’s complete packaging.
The Company’s maximum liability hereunder is limited to the purchase price of the product. In no event shall the Company be liable for any consequential, indirect, incidental or special damages of any nature arising form the sale or use of the product, whether in contract, tort, strict liability or otherwise.
a) It is the customer’s responsibility to arrange for cost of return carriage by courier who requires proof of delivery as we cannot accept liability for lost or damaged parcels in transit to us. Goods not returned in original packaging and/or in poor condition will not be refunded.
b) No returned goods will be accepted unless you have been given a returns authorisation number.
c) Please include the following when returning goods: returns authorisation number, your order number, name and contact details.
d) Original delivery charge will not be refunded.
e) If you think a piece of equipment you have purchased is faulty, please contact us for advice before returning the item. Any faulty goods may be sent for repair or replaced at our discretion. We reserve the right to send the item for testing before deciding on any action to be taken.
Whilst it is rare, we do endeavor to resolve any problems as quickly as possible.
ABOUT OUR WAXES
Berodin® products are superior to other wax products. Warmed at low heat, wax is applied just above skin temperature making it gentle yet effective. The texture makes it less brittle and sticky than traditional waxes.
Click here to find out more.
On all orders over £150 to a UK mainland address. We aim to despatch all orders within two working days, however during busy periods please allow up to seven days for delivery.
Click here to view all our shipping prices.